Shipping & Delivery Information

Orders can be dispatched to your home or work place and unless you have paid for a special timed delivery, your order will delivered on a weekday (Monday – Friday) between 8.00am to 8.00pm. All deliveries will require a signature. We dispatch orders on weekdays only, except on Bank Holidays.

We do not offer a collection from depot service and our recommendation is that you ensure someone is available to sign for your orders. If nobody is available to sign for the goods, the courier will leave a card with details of the phone number to call to arrange another delivery. Within the shopping cart there is a facility where you can add special delivery instructions. For example: "Door entry code 1234" or "If out, please leave with neighbour".

In-Store Options:

Reserve & Collect:

If you would like to pick up your goods from us directly then please use our Reserve & Collect service where any goods can be reserved at your store of choice where stock availability allows.

Please take a copy of your Order Confirmation or reservation number when you go to store to collect your items. You should leave at least 2 hours from when you place your order to when you come to collect it. All reservations need to be collected by the close of business next working day. Should this be a problem, or you wish to collect on a specific day, then please contact the store directly, giving your reservation number and the day on which you are able to come to the store, so the goods can continue to be reserved. The reserve & collect pick up point is the store till located in store. Your order has not been paid for therefore you will be required to pay in store.

All purchases subject to our standard in-store terms and conditions (these may differ from online terms and conditions).

Deliver To Store:

Customers shopping with american golf can now use the ‘Deliver to Store’ option when ordering specific products, and have their order sent to a nearby store direct from our warehouse, rather than having it delivered to their home.

This makes waiting at home for a delivery, or travelling to a depot and queuing for a collection, things of the past.

To see whether a product is available for store delivery, simply look for the delivery options on the product page, and if you see a green tick against the delivery store option then you’re good to go!

Should you require a store delivery, simply select it when the product has been placed in your shopping cart and you are ready to proceed with the transaction.

We dispatch Deliver to Store orders from our warehouse on weekdays only, and excluding Bank Holidays, to be available for collection in 2 working days. Orders placed before 5pm on a Monday will be available for collection from Wednesday. Orders placed on Friday before 5pm will be available for collection from Tuesday (excluding Bank Holidays, when it will be available on Wednesday). Should an order be placed after 5pm Friday or over the Weekend, it will be ready for collection on Wednesday. Please ensure you wait until the scheduled day of collection and present Photo ID when you pick up your order such as Driving Licence or Passport.

Some products are not able to be selected for Deliver to Store so please check this beforehand or contact a member of our customer service team if still unsure.

If you know the product is available for Deliver to Store but are not sure where the nearest american golf retailers is located, use our store finder link here.

European and International Deliveries:

For our European and International customers, we provide a delivery service to most countries within the EU. The costs for delivery to these destinations can be found in the tables below, along with the order value required to qualify for free delivery. Please select you currency from the list to be shown the relevant information. Delivery timescales for European and International destinations are also shown and apply when you place your order before 5pm GMT. For orders received after this time, processing will begin on the following business day. If you have any queries over delivery times or costs, please contact a member of our Customer Service team

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